Change that works in practice
Helping organisations understand, improve and put into practice the processes that support their people, services and goals.
Practical business change
Business change is not achieved simply by…
It is achieved when people understand what is changing, why it matters and how the new way of working will operate in practice.
We bring together delivery, process and change experience to help organisations move from an agreed direction to a practical and lasting solution.
End to end
Process-led improvement
Processes often develop over time in response to immediate needs. This can lead to repeated work, unclear responsibilities, inconsistent decisions and workarounds that become accepted practice.
A process-led programme looks at how work moves through the organisation from beginning to end. It considers the people, information, technology, controls and decisions involved rather than looking at each team in isolation.
We can help clients
- 01Understand current processes and their purpose
- 02Identify delays, repeated work and unnecessary complexity
- 03Clarify responsibilities and decision points
- 04Design practical future processes
- 05Connect processes with systems and organisational goals
- 06Plan and manage the change
- 07Help people adopt new ways of working
- 08Establish measures that show whether the change is working
Technology
Get the process right before choosing the tools
Technology can improve the way an organisation works, but only when there is a clear understanding of the process it needs to support.
Starting with a preferred tool
Starting with a preferred tool can result in the organisation changing its work to suit the technology.
Starting with the process
Starting with the process makes it possible to select, configure or design tools that support the organisation properly.
Getting the process right helps identify
- Which tools are genuinely needed
- What those tools need to do
- How the tools need to perform
- What information needs to be captured
- Where automation could help
- Which decisions still require human judgement
- How systems and teams need to work together
- How success should be measured
We help clients understand what needs to happen, prioritise the improvements and then consider how technology can make the process simpler, quicker or more reliable.
Action
Turning findings into improvements
Understanding the current position is only the beginning.
Our focus is on helping clients turn what they have learned into prioritised improvements, clear decisions and an achievable delivery plan.
We help establish
- 01Which improvements matter most
- 02What can be changed quickly
- 03What requires longer-term work
- 04Who needs to be involved
- 05What decisions are required
- 06How the improvements should be introduced
- 07How progress and results will be measured
Trusted partners
Where detailed process mapping or specialist documentation is needed, we can work with trusted partners who provide those skills.
IMA Consultancy retains the overall delivery focus, helping turn their findings into practical action.
Improvements can be introduced in stages where appropriate. This allows the organisation to test changes, learn from the results and adjust the next steps.
Connected
Business and technical change
Many change programmes include both technical and non-technical work. A new system may require revised processes, clearer responsibilities, training, data changes and new ways of measuring performance. A process review may also identify opportunities for better technology or automation.
Technical
- A new system
- Data changes
- Better technology or automation
Non-technical
- Revised processes
- Clearer responsibilities
- Training
- New ways of measuring performance
Our broad delivery experience allows us to manage these elements as one connected programme.